Key Responsibilities
- Client Relationship Management: Building rapport, serving as the main point of contact, and fostering long-term loyalty.
- Sales and Growth: Meeting or exceeding sales targets through cross-selling and upselling products or services
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Account Management: Onboarding new clients, conducting portfolio reviews, and ensuring contractual compliance.
Customer Support & Issue Resolution: Resolving client issues and complaints swiftly to maintain satisfaction.
Market Research: Analyzing market trends and competitor activity to improve retention and service offerings.
Collaboration: Working with marketing, sales, and support teams to deliver a cohesive client experience